The 3 Biggest Problems West Virginia
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful West Virginia CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
Free Emergency Support
For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
To Reserve Your FREE Support
Fill Out The Form On This Page
or Call Us at 888-989-0838
Fill Out This Form
To Reserve Your 2 Hours
Of FREE Support
At first, I hesitated to reach out or submit a ticket. The mounting frustrations had taken a toll on me, both emotionally and physically. Uncertain if I could address the issues on my own, I eventually reached a point where I felt it was time to seek assistance. That's when I turned to Vanguard Cyber. Their support has been consistently helpful, prompt, and courteous, effectively resolving my concerns. Now, I rely on Vanguard Cyber regularly, not just to fix past issues but to navigate new challenges that arise almost daily. When you find yourself in need of assistance, consider reaching out to Vanguard Cyber. Feel free to ask for Sam or Garret and mention Charlie's referral
Charles Cook, CPA
MemberHess, Stewart, and Campbell
We've been very happy with Vanguard Cyber. They've been a partner to our business in helping us plan and giving us the feeling that they are part of our team.
When we started with the relationship, Sam came in and walked us through where we were and helped map us a path to where we wanted to be. As most businesses do, we rely heavily on technology to run our business; however, I have seen many companies be hamstrung by technology running them. With Vanguard we have experienced that they genuinely want us to succeed. Preventing cyber-attacks has been a priority for them, as a single incident can cripple a small business to the point, they would not be able to recover.
The communication we have received with regular strategy meetings helps us know that we are on top of things, in the loop about the back end of the business and what is happening with things we can't see on a day-to-day basis.
I would encourage any business to consider Sam and his team, especially when personal service matters. A big factor that most businesspeople don't regularly deal with is the terminology and inner workings and concepts that IT/Tech issues are faced with. Vanguard has identified those items and helped articulate them in a way that makes sense for us to make informed decisions for our business.
David McCormick
Owner and President of Omega Commercial Interiors
